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GoTo Connect

GoTo Connect

Overview

What is GoTo Connect?

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

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Recent Reviews

Long time customer

8 out of 10
January 10, 2024
Incentivized
We originally switched to GoTo Connect from another phone system because they include soft phones (phone app) for free. Our previous …
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All For ONE

8 out of 10
January 04, 2024
Incentivized
while working remotely, our team faced the challenge of connectivity along with the proper security to provide the support. With the help …
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User friendly VoIP

9 out of 10
December 11, 2023
Incentivized
Considering we are a remote-first company, We use GoTo Connect as the central communication channel to collaborate internally with the …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 16 features
  • Answering rules (157)
    8.8
    88%
  • Message alerts (159)
    8.4
    84%
  • Directory of employee names (150)
    8.3
    83%
  • Call reports (143)
    7.8
    78%

Reviewer Pros & Cons

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Pricing

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Basic

Starting at $27

Cloud
per month per user

Standard

Starting at $32

Cloud
per month per user

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.goto.com/pricing/connect?ut…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $27 per month per user
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.4
Avg 8.2

Call Management

Customized phone system settings

8.5
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

8.3
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8
Avg 8.3
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Product Details

What is GoTo Connect?

The GoTo Connect platform is a cloud-based phone system and customer engagement software to modernize business communications, centralize customer interactions and elevate the customer experience.


GoTo Connect’s platform includes products such as the company's UCaaS solution and phone system, customer engagement tools and multiple contact center capabilities along with add-ons and integrations with critical business apps such as MS Teams, Salesforce, Zendesk and Gmail.​


For over two decades, GoTo has supported companies grow their business by offering:

  • A cloud phone system with enterprise-grade features ​
  • AI-powered contact center and customer engagement tools
  • A unique visual dial plan editor, softphone functionality and advanced reporting​
  • 99.999% uptime and 24/7 customer service

GoTo Connect Features

Cloud PBX Features

  • Supported: Hosted PBX
  • Supported: Multi-level Interactive Voice Response (IVR)
  • Supported: User templates
  • Supported: Call reports
  • Supported: Directory of employee names

Call Management Features

  • Supported: Answering rules
  • Supported: Call recording
  • Supported: Call park
  • Supported: Call screening
  • Supported: Message alerts

VoIP system collaboration Features

  • Supported: Video conferencing
  • Supported: Audio conferencing
  • Supported: Video screen sharing
  • Supported: Instant messaging

Mobile apps Features

  • Supported: Mobile app for iOS
  • Supported: Mobile app for Android

Additional Features

  • Supported: Auto attendants
  • Supported: Call forwarding
  • Supported: Custom messages
  • Supported: Hot desking
  • Supported: Number porting
  • Supported: Phone number extensions
  • Supported: Toll free numbers
  • Supported: Virtual fax
  • Supported: Virtual voicemail

GoTo Connect Screenshots

Screenshot of GoTo App - Contact Center General SettingsScreenshot of GoTo App - Meeting Chat (In-Session)Screenshot of Simple SetupScreenshot of Mobile App - Ongoing CallScreenshot of Session ControlsScreenshot of Call MenuScreenshot of Dial Plan Editor

GoTo Connect Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Mobile Web

Frequently Asked Questions

GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.

GoTo Connect starts at $27.

RingEX, Nextiva Business Phone Service, and 8x8 Work are common alternatives for GoTo Connect.

Reviewers rate Multi-level Interactive Voice Response (IVR) highest, with a score of 9.1.

The most common users of GoTo Connect are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(315)

Attribute Ratings

Reviews

(1-25 of 79)
Companies can't remove reviews or game the system. Here's why
January 22, 2024

GoTo Connect Overview

Score 10 out of 10
Vetted Review
Verified User
Incentivized
GoTo Connect integrates various communication channels into a single platform, providing a unified solution for voice, video, and messaging. This can help streamline communication within the organization.Cloud-based solutions like GoTo Connect are often scalable, allowing organizations to adjust their communication infrastructure based on changing business needs.By providing tools for real-time collaboration and communication, GoTo Connect aims to enhance overall productivity by reducing communication barriers and facilitating quick decision-making.
  • Instant Messaging and Collaboration
  • Online Meetings and Webinars
  • Ease of Use
  • Meeting Recording and Transcription
  • Customization Options
  • Advanced Collaboration Features
  • Integration Complexity
GoTo Connect is well-suited for organizations with remote or distributed teams. Its features, such as video conferencing and online meetings, facilitate effective collaboration among team members regardless of their physical locations.SMBs with limited IT resources can benefit from GoTo Connect's cloud-based architecture, which reduces the need for on-premises hardware and maintenance. The platform's scalability also accommodates the growth of small to medium-sized businesses.
sandeep kamboj | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have been using GoTo since it was Jive, and we advise all of our clients to use it when they need to upgrade from an antiquated phone system to a contemporary VOIP system. They know a great deal about the things they sell. They helped me discover a solution or pointed me in the correct path even when there was no difficulty.I can use my cell phone to make and receive calls thanks to the system. I can use my cell phone as an extension of my school phone thanks to Go To. Anywhere I have cell service, I may use the all-call system to send and receive pages, answer and make calls, and leave voicemails.
  • Visit to connect to integrate chat, video, and audio features on one platform.
  • Meetings
  • Screen sharing
  • Call forwarding
  • file storage support
  • Customization options
GoToConnect is a powerful platform for correspondence. The user interface is straightforward, and installing the majority of clients only requires a small amount of preparation. GoTo Connect is an excellent choice for us because it's a reasonably priced solution that has all the necessary advanced capabilities that our company needs. GoTo Connect's high-quality calls and recording feature make it an excellent choice for offering customer care over the phone.
Richard Corner | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use GoTo Connect for our VOIP phone system and are very pleased with the voice quality, reliability, cost and service. My business partner and I use GoTo Connect for remote access of our office computers, which is also a good value, very reliable and exceptionally fast (data rate fast).
  • Good value for service received
  • Excellent customer service (when rarely needed)
  • High-quality internet-based systems
  • 100% reliable...never had any failures
  • Very secure from data management standpoint
  • I would like flexibility on billing - now set as auto-pay only on company credit card. We would like to pay by check or ACH.
  • Better integration of GoTo Meeting, which we also use (and like)
  • Better broad-plan pricing (like 'bundling') when we use multiple platforms as we do - and simplified billing
GoTo Connect 'gets it' and offers diversified solutions that hit the mark every time. We are a small company and find the ease of use of each product great. I can only imagine how awesome GoTo Connect's tools would be in a medium- to large-business environment.
Aqib Saeed | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
GoTo Connect is very friendly easy to use and can join calls from laptop ,desktop and mobile as well. Best software for small and big number of Organization as we are having 300+ Employees working on different projects all across the world sometime having meetings with more than 20 peoples so GoTo Connect is good for that no interruptions working very well. Can make groups with different teams for different purpose
  • Meetings
  • One Click Message
  • Screen Sharing
  • calls drop when using through PC
  • Sometime Camera quality but can be network issue
  • Need to improve Quality of calls
GoToMeeting offers top-notch audio and video for clear virtual communication. The mobile app provides flexibility for on-the-go meetings. Virtual backgrounds and appearance settings enhance user experience.
GoToMeeting can improve by offering more UI customization, like rearranging elements. Fixing the camera angle glitch and streamlining phone screen sharing would enhance user-friendliness.
Chetan Gavade | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
GoTo connect bind my company employees and customers worldwide to share all the information. It helps to manage video conferencing, meetings via on the go. It provides the easiest user interface. GoTo connect is very fast and reliable so we usually trust and use it for most of the communication tasks.
  • Video conferencing
  • Messaging
  • Calling
  • Screen sharing seamlessly while calling
  • Chat bridges while video conferencing
  • Seamless connectivity
GoTo Connect is best suitable for messaging people around the globe. It provides the high end security. So as per my experience most reliable and convenient feature of GoTo connect is messaging only. So to address where the GoTo connect is less appropriate is when you need to connect the large audience in a video conferencing.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
One of our satellite companies uses GoTo Connect as their enterprise phone system, with some usage for audio/video conferencing and screen share. It replaced Zoom for that BU, and we found it to be much more cost-effect and user friendly.
  • Intuitive UI on/and admin portal - simple and clean interface
  • Allowing for multiple users and phone extensions to staying connected even when out of the office
  • Great Service and support especially at that price point
  • GREAT VOIP quality
  • Apple compatibility has been questionable
  • The application upgrade cycle is really challenging. It introduces new features, but then breaks core feature
  • Bugginess in the mobile apps
Well Suited:
- Enterprise VOIP phone systems
- Audio/video conferencing with screen sharing
- Ability to virtually have your "desk phone with you anywhere in the world

Less Appropriate:
- Online/virtual meetings (Zooms)
- Application sharing across users
- SFDC/CRM integration is critical
Lovelee Borgohain | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Before using GoTo Connect, our communication infrastructure was haphazard. We tried and used traditional phone lines and individual video conferencing tools which was quite inefficient and frustrating. We are a team with a remote workforce spread across different time zones, we still rely a lot on GoTo Connect to collaborate and manage our communication needs. GoTo Connect is a comprehensive solution and has reduced to a large extent the need for expensive on-premise phone systems and recurring IT maintenance costs.
  • GoTo Connect is a much more cost-effective solution rather than separate phone lines and video conferencing tools.
  • I conduct daily team meetings and project brainstorming sessions using video conferencing using GoTo Connect.
  • It integrates smoothly with our regularly used tools like Google Drive and has become very easy to share the documents we use.
  • They need to make sure the desktop and mobile apps have the same features and functionalities and offer a consistent UX because the experience on the desktop app and mobile app differs a lot.
  • It's definitely a reliable tool but calls sometimes experience audio dropouts and technical glitches, which disrupt meetings and conferences in progress.
  • The reporting system is basic and needs much improvement as it doesn't offer detailed insights and exporting data from the reporting system is a bit challenging at times.
We have locations all over the world. We need a phone and meetings solution that is scalable and secure and at the same time, it should be reliable and cost-effective. GoTo Connect is a good option for us as it's a relatively affordable solution with all the relevant advanced features (especially features like cloud PBX and video conferencing) our business requires. However, it's not a one-size-fits-all solution, especially for those with specific integration requirements and concerns about tech complexity.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
GoTo Connect has been very great as a video conferencing solution that allows for easy communication and collaboration via chats and meetings – especially in a remote environment. Furthermore, it has had recent updates, which has improved its overall functionality. With its recent updates, it has also helped with syncing calls, on my mobile, to calls on my PC, which is a plus as I am always on the go.
  • Integration between Mobile and PC
  • Great Audio and Visual Quality
  • File Sharing
  • Not marketed; many people do not use this.
  • Bugs still need to be fixed.
Scheduling and coordinating meetings; has been effective for 100+ people so far. Furthermore, the file sharing and collaboration has always been a plus, so organizing meetings have never been an issue, and audio and video quality is often times never an issue. Once it fixes some technology bugs and more people are using the program, it should be perfect.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We needed to update and modernize our exiting phone system which was antiquated and didn't provide any modern functions. We needed a system that worked for a staff that was more dispersed and not at their desks much of the time.
  • Web based administration
  • Apps for the entire ecosystem
  • Easy to use, drag and drop setup for creating functional call trees
  • Functionality is not updated on a rapid pace
  • Apps have annoying quirks that aren't addressed and make them annoying to use
  • Onboarding help is limited and not useful
  • They are pushing integration with other software they have bought rather than fixing issues
  • They are trying to create an all-in-one app, but they are doing this by purchasing other apps and trying to integrate them rather than building it them themselves. This leads to a less than ideal experience.
We are a simple organization and if you need to modernize an old phone system and need something fairly simple this will definitely work. However, much of the functionality seems to be geared towards bigger organizations with call center functionality. While the application has been better than what we had, there has been frustration form users over little things that seem to be missing for the individual user while many of the updates seem to focus on things useful for bigger organizations. One of the issues I have is that GOTO doesn't seem to to address some of the simple needs. They seemed focused on expanding the software rather than fixing some simple, outstanding issues that impact quality of life and make it frustrating for users. That makes it harder to recommend.
Ch Shahryar Fazal | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Go To Connect offer a very helpful and unique phone cloud system where you can manage multiple things at one admin portal.
I could easily sync my phone, call, scheduled meetings, team chats and groups all in one place.

I was using it for my calendar and and query management in a marketing company but it very useful in other different industries as well

I would really recommended this software to Business Owners and Sales people to keep themselves on top of the communication level with their sakeholders
  • Internal meeting with more than 70 participants easily without glitches
  • Multiple groups management
  • Easy file sharing and economical messaging
  • Very few people know about GoTo Connect. Good Marketing is required.
  • In my experience, email Synchronization should be there. I haven't used it if its already there
  • Integrations can be made more user friendly
SME business owners and sales team members who have daily scheduled meeting and are fond of managing all the stuff from their phone. GoTo Connect is an ideal software for them.

GoTo Connect needs to attract more users on its platform so people can switch easily. If a client is not comfortable to switch from his previous software he might not move to GoTo Connect. In that scenario we would have to move to his software to progress with our communication success
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use GoTo Connect as our Virtual and Physical interoffice and external phone and messaging platform for our Agency employees, on premises conference rooms/speakerphones as well as virtual soft phones and temporary extensions. We also occasionally create custom dial plans smaller client contacts centers or marketing initiatives. That might be custom support lines with vanity numbers for new clients or for special events etc,
  • Clean and consistent Softphone interface for end users. has native Mac App support which is rare
  • Decent Administrative portal. Managing numbers and requesting new vanity numbers is fairly robust. Integration with Polycom hardware is easy.
  • Dial plan editor is visual based and easy to use for custom dial plans.
  • I believe it took them forever to bring the apps into parity across web and all devices. Layouts aren't always optimized for screen size on various devices.
  • Cost is becoming an issue. Now there are plenty of low-volume virtual phone/messaging solutions that are decently scalable for much less money I've found.
  • Constant push for upselling and other GoTo products like GoToMeeting.
GoTo Connect is well suited for our hybrid work environment because we can use physical phones like for executive offices and speakerphones for conference rooms on premises. However most of our staff is remote, so we utilize virtual soft phones for remote workers on Mac and iOS to route client calls etc. We also use the extensive dial plan functionality and number flexibility to create small contact centers, create one-off support numbers (like for new clients) or provide numbers for promotional IVRs and things of that nature

Score 8 out of 10
Vetted Review
Verified User
Incentivized
I've used this product multiple times in the past at different roles, I used it in the capacity for outbound marketing where we would use in in conjunction with our phone and CRM system to do outbound cold calling, I have also used it as a way to help manage clients in an early form of ABM
  • Its simple to use
  • The meeting system has improved massively
  • The call logging features are pretty good
  • we use to get quite a few errors when using it, not sure if thats been solved.
  • The audio use to cut in and out quite a bit but that might be down to internet connection
  • We use to have alot of people forget their DND was on and missed alot of calls, schedulling for DND would have been handy
If you have a more remote team with has come a long way to help manage at-home workstations. We used to have an in-house call center in a building that replied to this but now it has changed. We also used it to manage any messages or notes during meetings with clients to capture their needs and wants.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
GoTo is a great tool that helps with communication in a business org. This helps with meetings and video conferences when we are trying to incorporate a group of people who all cant be in one place. GoTo has everything that we need to conduct business meetings and chat with fellow team members
  • Clear Video Meetings
  • Great phone Features
  • Team chat
  • Not functional when internet is down
  • Sometimes voice quality is not so great but that could be because of internet
  • Meeting limit
Well suited for Trainings
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We have a few remote workers that work on different days that answer phone calls for our office, and the phone mapping, as well as scheduling options, make it so easy to set things up and forget about it! We also had an easy time setting up a phone tree that helped direct callers to the correct person for their specific needs within our office.
  • Phone Trees
  • Call Mapping
  • Scheduled Hours
  • Assigning Users
  • Assigning Phone Extensions
  • Transferring Phone Numbers
  • Speech to Text Voicemails via Email
  • Call Recording
  • Site user interface can be buggy sometimes
  • Searching call records feels a little bulky
We have an employee that works remotely, as well as a call center that answers the phones for us on days when our remote employee isn't available. The system allows us to set a schedule and map the calls to the correct person, or location without having to worry about it every day.
August 31, 2023

GoTo an honest review

Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our company did use it at one point to reach out to our customers to support them and their needs/issues. This would be for outbound and inbound calls as well as utilizing text messaging. This platform helped our field services department as well as our technical department. Outside of these departments, I am not sure if the service was utilized elsewhere.
  • Outbound calls
  • Inbound calls
  • Texting
  • Multimedia texting
  • Easier 3 way calling or conference calling
  • Ability to connect and integrate with SF
GoTo was great for our outbound and inbound calls as well as the occasional texting, however, I do not believe it is that well suited for a mass incoming calls.
Meagan Peters, CHDM | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Go To Connect was one of many meeting services we used in my client services role. We would use Microsoft terms internally but we found the best webinar software for our needs was GoTo Connect. It was easy to use, intuitive and solved a problem it took a while for our team to solve. We loved the recording feature that we could send our recorded webinars out to after the meeting. We could host ample users in our meetings and there were great presenter features that allowed us to mute all users, engage during the call and more. We loved this piece of software and I was always happy with the services it provided.
  • Record feature to send out after the webinars we hosted
  • Presenter features like muting all participants
  • The software was easy to use for both presenters and attendees
  • Sometimes there were technical errors with connectivity and users were unable to connect and join but they've worked out many of those kinks
GoTo Meeting was not suitable for Internal meetings where you just needed a quick connect with your team.

The reason we bought GoTo Meeting in the first place as it was the best tool for hosting webinars with our clients. Each Account Manager had 60 accounts and instead of hosting 60 induvial meetings, we would host webinars and office hours with GoTo meet so we could share the recordings and it has great presenter mode.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We use Goto Connect to keep all departments and stores connected with an integrated phone system. It makes it easy to seamlessly transfer customers from customer service to any of our 6 retail locations as well as inter departmental calls. We also use the voice prompts to direct customers to the right place.
  • Transfer calls
  • Soft phones
  • Park calls
  • None
Goto Connect is excellent at VOIP calls, call management, parking calls, call reports
Nathan Archer | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
We use Jive Hosted VoIP across the entire company. It solves so many problems. We now have unification communication across our entire platform. It's especially helpful that it is integrated with our PSA. It is a good thing for us to be seamless.
  • Being able to create multiple conference rooms without any additional charges
  • Allows us to create various efaxes without any additional charge
  • Now we are able to send out text messages within our network
  • Jive can provide a better onboarding training process
Jive Hosted VoIP is well suited for the SMB market to allow the business owner to appear to be larger than his resources would allow him to be. The professionalism of the platform takes an SMB to another level. The SMB now has the power of an enterprise grade solution.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Previously, I had an aging Cisco SIP solution. There were times when I had hardware failures. My users were without service until the repair part(s) arrived the next day. With GoTo Connect, I have zero issues with hardware. The GoTo Connect team takes care of hard repairs and upgrades and I enjoy a solid cloud-based phone system. When I have users traveling, the mobile app allows the remote users to make and receive calls just like they were in the office. Meetings are a breeze as well. I have dedicated numbers for conference calling.
  • Up time
  • Feature rich like my old phone system
  • Highly portable for on the go users
  • Responsive customer service to help with any issues
  • I am not as impressed with Dial Plan GUI
  • Accounting has to wait a few days for the billing PDF to be ready
  • Moves-Adds-Changes could be more intuitive
Any organization that has multiple users could benefit from GoTo Connect. Subscription pricing is straight forward and budget friendly. Small organization that normally rely on mobile phones probably would be better off avoiding GoTo Connect. Organizations with large numbers of employees might find a solution that is more budget friendly.
May 01, 2023

GoTo Connect

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Soft Phone. We were able to move our operations remotely due to the softphone capabilities and ability to do warm transfers. We are also able to use GoTo Meeting for meetings. However, the only downside to the meeting is that participant has to download the app on their side to use it. It should give an online option so participant should not have to download anything.
  • Warm Transfer
  • Checking Messages
  • Managing phones
  • GoTo Meetings
  • Admin should be able to check messages for any phone without knowing password
  • Able to monitor and pull reports easily
Remote working, traveling, conferences, phone calls and texting
March 17, 2023

GoTo it NOW!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
VOIP communication. Available on all of our devices no matter where we may be. Excellent service, highly recommended. GoTo purchased the company we were using previously... and this is much better. The quality of calls is outstanding, regardless of cellular or wireless connection. Customer service solves any infrequent issue promptly and satisfactorily. Best service we've had in the past 10 years.
  • quick connection time
  • clear voice recognition
  • caller ID is adequate
  • occasional call disconnect
  • occasional service interruption
February 13, 2023

Don't go to GoTo!

Score 2 out of 10
Vetted Review
Verified User
My office uses GoTo Communications/JIVE for our phone systems and fax. Though, the product is has kept pace with my agency, the billing, documentation, and customer service has been a horrible experience. I was told by the previous agency owner to keep them and have been regretting it ever since. I have had to fill out half a dozen documents to transfer everything over. Their process and departments keep screwing up the paperwork. I've had to transfer everything including name of business, phone lines, fax line, caller ID change, timing of calls, etc. all by using separate documents, people and departments. And now I just found out that I've not only been charged for every individual change, but have even been double charged for a phone line change. I was offered way better rates for more lines with other companies, but I decided to stay with GoTo, not knowing how horrific this experience would be. Do yourself a favor, and never sign with this company. They've given me nothing but headaches every time I've tried to contact them. Absolutely the worst company I've ever worked alongside!
  • Good attitudes when they finally call you back
  • Good phone service that doesn't drop calls
  • Will contact you back after a few days, even if you need them right away
  • You will not be able to contact their customer service by phone
  • They will charge you for every change you make, even a simple name on caller ID
  • They do not resolve your issues until maybe a week or month later
GoTo is a standard VOIP phone service. They will set you up then hope you never need anything from them, because it won't ever be resolved promptly or to your liking. And if you do need something, you will have to wait a long time and get charged for any assistance.
Score 5 out of 10
Vetted Review
Verified User
Incentivized
We use GoTo Connect for our phone and fax needs. GoTo allows us to provide our users with a scalable VOIP phone system without having to manage and maintain a PBX and the subsequent hardware on-premise.
  • GoTo has a very good visual dial plan management. Works like flow charts. Easy to use and highly customizable.
  • Ring Groups are easy to configure and set up in GoTo for active departments like Shipping where people are almost never at their desks.
  • Adding new hardware is super simple. Really like that we can purchase hardware from other vendors like Amazon and then add it to our PBX easily.
  • The GoTo Mobile app has not been the best experience, particularly with wifi-only smartphone usage. Our users really want this feature to work but it's just not there yet. Our users tend to complain of calls not ringing through, dropped calls, call interference and just poor overall performance.
  • I am less than thrilled with the GoTo Support when we have issues. It can be very difficult to get your issues routed to the correct area unless you really push. I feel like this prevents GoTo from handling tickets in a timely manner. I've also had tickets never get handled that I've put in online until I call to follow up and find out why.
  • While overall, the PBX experience is okay for admin functions, I'd like to see some things like a link on a user's PBX extension to take me directly to usage reports for that user. I'd like to be able to easily run reports tracking device usage so I can see what devices are being highly utilized in our system and what are not. Making it easier to determine where areas need more phones and others don't. I'd like to see more PBX and system reports in general so we can really drill down into our usage and utilization.
I feel that GoTo would work well for a call center setting where you need highly customized dial plans and reports on call volume and times. I feel that GoTo would not be a good fit for a very small company, better to stick with your local Telco provider there if they offer PBX services or do on-prem.
Nicolas Ochoa | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
In a desire to never stop learning, I have used GoTo Connect with different vendor and for various seminars. It's helpful to hear what is happening in the industry and how we can continue to maximize tools.
  • Host Seminars
  • Host Q&As
  • Automated Content Recap
  • User Experience
  • Chat Function
  • Overview of how to maximize tool
For big seminars and giving overview of tools, it's a great platform. For more day to day meetings, conversations, etc. it would seem like more of a hassle than a benefit. However, I have only had so much exposure to GoTo Connect recently but need tools that make my job easier.
Ikki Penta | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
GoTo Connect is like a VoIP telephony portal for conferencing and video conferencing, instant messaging, recording, PBX and much more. The platform works very well for me, thanks to its flexibility, ease of use and multiple options it helps me to keep in touch remotely with my students easily without much effort.We are currently working on web development and other collaborations, best of all GoTo Connect has good video/audio quality and is very easy for me and my students to use.
  • Integration with Salesforce.
  • Integration with Slack.
  • PBX .
  • IVR graph generator.
  • Easy and fast implementation.
  • Accessible.
  • Free phone conferences and video conferences with more than 100 users.
  • Good support.
  • I haven't found any problems with GoTo Connect.
  • It is accessible to everyone.
GoTo Connect is a secure, flexible and scalable solution for any organization that needs to communicate externally, it offers a wide variety of options such as HD video, instant messaging chat, voice messages, conference calls, video conferences, private chat rooms, transfer files, contact function, ideal for scheduling meetings or interviews with teachers, students, etc.
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